Frequently asked questions
What is the return policy?
- At Zodiac Secrets, we take great care in packaging and delivering our products. Due to the spiritual and sensitive nature of our items, we follow a strict and transparent return policy as outlined below.
🔁 Returns & Replacements – Applicable Conditions
- We only accept returns or replacements under the following circumstances:
The product received is physically damaged
The product is broken during transit
The product is manufacturing defective- 📌 Returns are not accepted for any other reason, including change of mind, personal preference, or dissatisfaction with results.
❌ Non-Returnable & Non-Refundable Items
- The following items are strictly non-returnable and non-refundable under any circumstances:
Crystals
Gemstones
Natural stones
Energized or charged items
Astrological remedies
Custom or made-to-order products- ⚠️ As crystals and stones are natural products, variations in color, texture, size, or inclusions are natural characteristics and do not qualify as defects.
⏱️ Reporting a Damaged or Defective Item
- To be eligible for a replacement:
You must contact us within 48 hours of delivery
Provide clear photos and/or videos of:
The damaged product
Original packaging
Shipping label- 📧 Email us at: support@zodiacsecrets.in
- Failure to report within 48 hours may result in rejection of the request.
🔄 Replacement Process
Once your claim is verified, we will arrange a replacement of the same product
If the product is out of stock, we may offer:
Store credit or
An alternative product of equal value- 🚫 Refunds are not provided unless explicitly approved by Zodiac Secrets.
🚚 Shipping Costs
Replacement shipping for approved defective/broken items will be covered by Zodiac Secrets
No return shipping will be initiated for non-eligible items⚠️ Important Notes
Products damaged due to customer mishandling, improper storage, or misuse are not eligible
Items purchased during sales or promotions follow the same policy
Zodiac Secrets reserves the right to accept or reject any return request after verification📩 Need Help?
- For return or replacement assistance, contact us at:
- 📧 support@zodiacsecrets.in
⏰ Support Hours: Monday – Friday | 10:00 AM – 7:00 PM (IST)
When will I get my order?
Shipping Policy
Zodiac Secrets
Last updated: January 4, 2026
Thank you for shopping with Zodiac Secrets! This Shipping Policy outlines how and when we deliver your orders, expected timelines, shipping costs, tracking information, and important conditions.
1. Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During sales, festive seasons, or high demand periods, processing time may take longer, we’ll update you via email/SMS.
2. Shipping Methods & Delivery Time
We offer shipping throughout India and selected international destinations (if applicable).
Domestic Shipping (Within India)
Standard Shipping: 3–9 business days
Express Shipping (if available): 2–5 business days
International Shipping
Delivery time varies by destination and customs processing
Estimated international delivery: 7–21 business days
Note: Delivery timelines are approximate and may vary due to courier delays, weather conditions, or customs processing.
3. Shipping Charges
Shipping fees are calculated at checkout based on:
Delivery location
Package weight & dimensions
Selected shipping method
Free Shipping
We may offer free standard shipping on orders over a specified value, as promoted on the website.
4. Order Tracking
Once your order ships, you will receive:
Tracking number
Link to track your shipment online
You can also check tracking status through your Zodiac Secrets account dashboard.
5. Delivery Issues
If your order is delayed, lost, or damaged in transit:
Contact us within 3 days of scheduled delivery.
We may require photos of the packaging/product.
Our team will assist with claim submission to the courier partner.
6. Failed Delivery Attempts
If the courier partner attempts delivery and fails:
The order may be returned to the local hub or to Zodiac Secrets.
Reschedule delivery by contacting the courier or our customer support.
Additional shipping charges may apply for redelivery.
7. Shipping Address Accuracy
Please ensure the shipping address you provide is:
Complete
Correct
Includes contact number
We are not responsible for delivery issues caused by incorrect or incomplete addresses.
8. International Customs & Duties
For international customers:
Import duties, taxes, and customs fees are not included in the order total.
These charges, if applicable, must be paid by the recipient.
Zodiac Secrets is not responsible for customs delays or fees levied by the destination country.
9. Partial Shipments
Some orders may be shipped in multiple packages due to:
Product location
Size or weight
Warehouse fulfilment
In such cases, tracking numbers will be provided for each shipment.
10. Change of Shipping Address
Once an order is placed and confirmed:
Changing the shipping address is subject to approval
Contact customer support immediately
Additional charges may apply
11. Contact Us
If you have questions about shipping, delivery timelines, or order status, please contact:
📧 Email: support@zodsecrets.com
📞 Phone/WhatsApp: [Your support number]
We’re happy to help!
Optional Add-Ons (Customize if Used)
Same-Day / Next-Day Delivery
Available for select cities. Delivery times and fees apply based on location.
Local Pickup
You can collect your order from our store/office at:
[Your Address Here]
Pickup hours: [days & times]
